Health N Home is dedicated to providing the highest level of support and care.We want to hear about your experience with our staff, products, and services. Your feedback is very valuable to us, it lets us learn what's working, and where we can improve.
We welcome and acknowledge all feedback wherever it be a compliment or suggestions, we appreciate the opportunity for continues improvement and to strengthen our services. You may answer anonymously if preferred.
Leave FeedbackAt Health N Home we value your input and we are committed to maintaining the highest standard of care regardless of any feedback received.
You have the ability to make a complaint anonymously.
Once you have made us aware of your concerns, we will acknowledge your complaint. According to our Complaints Policy, we endeavour to respond to your complaint as follows:
-Service Delivery issues (missing orders, incorrect items) — 10 to 14 days
-All other feedback or complaints — 21 days
Our team will keep you informed on the progress of your complaint.
If you need assistance, advice or support in making your complaint to us, the services below are available to help you.
The NDIS Quality and Safeguards Commission
https://www.ndiscommission.gov.au/
1800 035 544 (free call from landlines) or
TTY 133677 (interpreters can be arranged) or
National Relay Service and ask for 1800 035 544
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