Health N Home is dedicated to providing the highest level of support and care.We want to hear about your experience with our staff, products, and services. Your feedback is very valuable to us, it lets us learn what's working, and where we can improve.
We value your input and take complaints and feedback seriously. Your note will be reviewed by our team as soon as they are able to.
You have the ability to make a complaint anonymously.
To submit a complaint, click the button below and follow the subsequent steps. Any information you share with us is and will remain confidential.
Once you have made us aware of your concerns, we will acknowledge your complaint. According to our Complaints Policy, we endeavour to respond to your complaint as follows:
-Service Delivery issues (missing orders, incorrect items) — 10 to 14 days
-All other feedback or complaints — 21 days
Our team will keep you informed on the progress of your complaint.
If you need assistance, advice or support in making your complaint to us, the services below are available to help you.
The NDIS Quality and Safeguards Commission: https://www.ndiscommission.gov.au/
1800 035 544 (free call from landlines),
or
TTY 133677 (interpreters can be arranged),
or
National Relay Service and ask for 1800 035 544
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